Refund policy

Return, Exchange & Refund Policy

At TeetuShop.com, customer satisfaction is our top priority. Since we ship products directly to ensure fast dispatch and affordable pricing, we maintain a clear and simple Return & Exchange Policy.

Eligibility for Return / Replacement

We offer Replacements or Exchanges only in the following valid scenarios:

  • You received a damaged or broken item upon delivery.

  • You received a defective or non-functional product (e.g., electronic gadget not turning on).

  • You received an incorrect or missing item compared to your original order.

Note: We do NOT accept returns or refunds for Change of Mind once an order has been verified and delivered.

Mandatory Claim Conditions & Timeframe

To process a valid return or exchange claim, you must comply with the following:

  1. Timeframe: Any issue with the parcel must be reported to us within 24 to 48 hours of delivery. Claims made after 48 hours will not be entertained.

  2. Video / Photo Proof (Mandatory):

    • A clear unboxing video showing the original courier flyer/parcel label and the defect/damage is mandatory for claim approval.

    • Verbal claims without visual or video proof will not be accepted.

How to File a Claim

If you receive a defective or damaged product, follow these steps:

  1. Do not throw away the original flyer or packaging box.

  2. Contact our support team via WhatsApp or Email:

    • WhatsApp: [03167379890]

    • Email: support@teetushop.com

  3. Send us:

    • Your Order ID or Phone Number used during checkout.

    • A clear video showing the parcel label and the damaged/defective product.

Resolution & Refund Process

  • Replacement / Exchange: Once your claim and video proof are verified, we will arrange a free replacement or send the missing item via courier.

  • Refunds: Cash refunds are only provided if the replacement item is completely out of stock. If approved, refunds are processed via Easypaisa, JazzCash, or Bank Transfer within 3–5 business days.

Non-Returnable Items

For health, safety, and operational reasons, the following items cannot be returned or replaced once unsealed:

  • Used stationery or personal houseware items.

  • Items damaged due to customer misuse, liquid exposure, or physical drop.

  • Products returned without original packaging and accessories.